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No Question Asked Return Policy

We want you to be totally satisfied with your online shopping experience. We offer 7 days no questions asked return service. The customer will pay the return freight.

We are happy to assist you with any return or refund issues you may have, subject to the following conditions:

1.      Returns must be in original, new, resalable condition. Any item returned in used condition or abused in any way, will not be accepted. For ANY and ALL return or refund issues, you must FIRST notify us in writing by e-mail richlandnz@gmail.com

2.      In the case of goods received, but no longer wanted for whatever reason and a request for a return / refund sought, within seven (7) working days from your receipt of the goods, we will honor this PROVIDED that the goods are in their original packaging and condition.

The cost and responsibility of returning the goods to us safely will be borne by you. Please notice that the shipping fees paid to us while you purchasing the goods is not rerefundable. Please send the goods back to us via recorded or courier delivery, securely packaged to avoid any transit damage. We may help you to do this depending on circumstances.

Should there be any missing parts or damage, we reserve the right to make a deduction from any refund due to you, for the part or whole value of the missing or damaged items.

3.      In the case of faulty goods, we may EITHER; ask you to send them back to us (in their original packaging) initially at your expense (and we will refund this to you upon their safe arrival to us once confirmed that the goods are indeed faulty)). Or replace the faulty parts instead. We regret that refunds will not be issued for products that are NOT returned with their original packaging or show obvious signs of previous use, unless they are faulty and still within the manufacturer's warranty.

 4.      If, for some reason, we have to cancel an order or make a refund to your card in part or in full, we will do this promptly and contact you via e-mail or phone to inform you.

There may be  5-10 day delay between Richland Group Limited refunding to your card and it actually showing up on your account, so please be patient as this is a process that the banks control.

Specially ordered products or clearance items may NOT be returned or exchanged.

Important Notice: None of the information contained on Echair.co.nz should be considered as medical advice to treat any spinal condition,back pain or any existing medical ondition. Neither Echair.com.au nor the manufacturer will be liable for any injuries or damages caused by any kneeling chairs purchased via the reviews and information contained on this website. 

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